Terms of Purchase – Lauragellen

Welcome to Lauragellen, your trusted source for cosmetics designed specifically for mature skin—including foundation, primer, blush, eyeshadow, and multi-piece sets. By placing an order on our website (Lauragellen.com), you (“Customer” or “You”) agree to be bound by these Terms of Purchase, as well as our Privacy Policy, Refund Policy, and Shipping Policy (all available on our website). Please read these terms carefully to understand your rights and obligations before completing a purchase.

1. Acceptance of Terms

These Terms of Purchase govern all orders for products sold by Lauragellen (“Seller”). The Seller reserves the right to modify these terms at any time; updated terms will be posted on the website, and your continued use of the website or placement of orders after modifications constitute acceptance of the revised terms. If you do not agree to these terms, do not place an order on our website.

2. Order Placement & Confirmation

2.1 Order Submission

To place an order, you must provide accurate, complete, and current information, including:

Full name, valid shipping address, and contact details (email address, phone number).
Payment information (credit card, PayPal, etc.) that you are authorized to use.

You warrant that all information provided is true and that you have the legal capacity to enter into this purchase agreement (e.g., you are at least 18 years old, or have parental/guardian consent if under 18).

2.2 Order Confirmation

Upon submitting your order, you will receive an automated “Order Acknowledgment” email confirming we have received your request. This does not constitute acceptance of your order. The Seller will send a separate “Order Confirmation” email once your order is processed and accepted—this email marks the formation of a binding contract between you and the Seller.

The Seller reserves the right to reject or cancel any order for legitimate reasons, including but not limited to:

Inaccurate product information (e.g., pricing errors, stock discrepancies).
Suspected fraudulent activity or unauthorized payment.
Violations of these Terms of Purchase.

If your order is rejected/canceled, we will notify you via email and issue a full refund (if payment has already been processed) in accordance with Section 6.

3. Product Information & Pricing

3.1 Product Descriptions

The Seller strives to provide accurate descriptions of mature skin-focused cosmetics, including details on formulas (e.g., hydrating, anti-aging), shades, and usage. However, we do not warrant that product images, colors, or descriptions are error-free—colors may vary slightly due to device display differences, and minor product variations may occur due to manufacturing updates.

3.2 Pricing & Currency

All product prices on the website are quoted in United States Dollars (USD) and include applicable taxes (unless stated otherwise).
Shipping costs are waived for all orders worldwide—no additional shipping fees will be added at checkout.
The Seller reserves the right to adjust prices at any time, but the price charged for your order will be the price displayed at the time you submit your order (subject to Section 2.2 regarding order acceptance).

4. Payment Terms

4.1 Payment Methods

The Seller accepts major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other secure payment methods indicated at checkout. You warrant that you are authorized to use the selected payment method, and that all payment information is accurate.

4.2 Payment Processing

Payment will be processed at the time you submit your order. If payment is declined, your order will not be processed, and you will need to provide an alternative payment method to complete your purchase. The Seller uses industry-standard encryption to protect your payment information—see our Privacy Policy for details on data security.

5. Shipping & Delivery

5.1 Order Processing Time

Orders are processed within 1-3 business days (Monday to Friday, excluding weekends and major U.S. holidays). Processing time includes verifying payment, checking product availability (e.g., confirming foundation shade stock), and preparing your order for shipment (with protective packaging for delicate items like eyeshadow palettes).

5.2 Delivery Timeline

All orders (domestic and international) will be delivered within 6-12 business days from the date of shipment (excludes processing time). Delivery times may be affected by factors outside the Seller’s control, such as customs clearance (for international orders) or carrier delays.

Once your order ships, the Seller will send a shipping confirmation email with a tracking number, allowing you to monitor delivery progress. See our Shipping Policy for additional details on tracking and delivery support.

5.3 Shipping Address

You are responsible for providing a complete, accurate shipping address. The Seller is not liable for delayed, lost, or misdelivered orders due to incorrect or incomplete address information. If you need to update your address after placing an order, contact customer service at [email protected] within 12 hours of order submission—we cannot guarantee address changes after this window.

6. Returns & Refunds

6.1 Return Eligibility

You may return products for a refund within 60 days of delivery (confirmed by tracking information), provided that:

Products are in their original condition (unused, unswatched, unopened—e.g., sealed foundation tubes, intact eyeshadow palettes) with all tags, packaging, and free gifts included.
Products are not final sale items (marked “Final Sale” on the product page) or personalized items (unless damaged/defective due to the Seller’s error).

6.2 Refund Processing

Once the Seller receives and inspects your returned items (typically 3-5 business days after delivery to our warehouse), a refund will be processed to your original payment method within 5-10 business days.
Refunds are issued in USD and include the full purchase price of the product(s); no restocking fees will be applied.
For damaged, defective, or incorrectly shipped products, the Seller will also cover return shipping costs (see our Refund Policy for detailed steps on initiating returns).

7. Order Cancellations

You may cancel your order only if it has not yet been shipped (i.e., within the 1-3 business day processing window). To cancel, contact customer service at [email protected] with your order number and cancellation request. If your order has already shipped, you will need to follow the return process outlined in Section 6 to obtain a refund.

8. Limitation of Liability

The Seller’s liability to you for any claims arising from or related to your order (including but not limited to product defects, shipping delays, or order cancellations) is limited to the total purchase price of the affected product(s). The Seller shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, inconvenience, or dissatisfaction with the product—even if the Seller has been advised of the possibility of such damages. This limitation applies to the maximum extent permitted by law.

9. Governing Law & Disputes

These Terms of Purchase shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws principles. Any disputes arising from or related to these terms or your order shall first be resolved through good-faith negotiation between you and the Seller. If negotiation fails, disputes shall be submitted to binding arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association, and the arbitrator’s decision shall be final and binding.

10. Contact Information

If you have questions, concerns, or requests related to these Terms of Purchase, contact our customer service team at:

Email: [email protected]

By placing an order on Lauragellen.com, you acknowledge that you have read, understood, and agreed to these Terms of Purchase in full.