Shipping Policy – Lauragellen

At Lauragellen, we understand that receiving your mature skin-focused cosmetics—whether it’s a perfectly matched foundation, a hydrating primer, or a curated multi-piece set—quickly and in pristine condition matters. This Shipping Policy outlines our delivery options, processing timelines, shipping costs, and guidelines to ensure your order arrives safely and as expected, no matter where you are.

1. Shipping Coverage

We proudly offer shipping to most locations worldwide, so customers everywhere can access our cosmetics tailored for mature skin. Our shipping coverage includes:

Domestic Shipping: All 50 states in the United States (including Alaska, Hawaii, and Puerto Rico).
International Shipping: Major countries and regions across North America, Europe, Asia, Australia, and select parts of South America. A full list of eligible destinations will be displayed during checkout—if your location is not listed, contact our team at [email protected] for assistance.

2. Order Processing Time

Before your order ships, we take care to prepare and verify your cosmetics to ensure quality and accuracy (e.g., confirming the correct foundation shade, checking powder products for damage):

Standard Processing: Most orders are processed within 1-2 business days (Monday to Friday, excluding weekends and major U.S. holidays like Christmas, Thanksgiving, and New Year’s Day).
Peak Season Adjustments: During high-demand periods (e.g., holiday shopping, new product launches for mature skin), processing time may extend to 3-4 business days. We’ll notify you via email if your order is subject to a delay, and we’ll work to get your items to you as soon as possible.

3. Domestic Shipping Options & Timelines (United States)

For U.S. customers, we offer reliable shipping options to fit your needs—with a focus on protecting delicate cosmetics like eyeshadow palettes and blush compacts:

3.1 Standard Shipping

Cost: Free for all domestic orders (no minimum purchase required)—our way of making mature skin cosmetics accessible.
Delivery Timeline: 3-5 business days from the date of shipment (excludes processing time). For remote areas (e.g., rural parts of Alaska or Hawaii), delivery may take an additional 1-2 business days.
Carrier: USPS Priority Mail or UPS Ground. These carriers use secure packaging handling to prevent damage to powder or liquid products (e.g., primer tubes).

3.2 Expedited Shipping

Cost: $12.99 per order (flat rate, regardless of order size or value).
Delivery Timeline: 2 business days from the date of shipment (excludes processing time).
Carrier: USPS Priority Mail Express or UPS 2nd Day Air. Ideal if you need your cosmetics quickly (e.g., a last-minute multi-piece set for a special occasion).

3.3 Overnight Shipping

Cost: $24.99 per order (flat rate).
Delivery Timeline: 1 business day from the date of shipment (excludes processing time). To qualify for overnight delivery, orders must be processed before 12:00 PM ET (Monday to Thursday). Orders placed after this time or on Fridays will be delivered on the next business day.
Carrier: USPS Express Mail or UPS Next Day Air. We prioritize these orders to ensure fast, safe delivery—perfect for urgent needs like replacing a finished foundation.

4. International Shipping Options & Guidelines

For customers outside the U.S., we partner with trusted carriers to deliver your mature skin cosmetics securely—with clear guidelines to avoid customs delays:

4.1 International Standard Shipping

Cost: Free for all international orders (no minimum purchase required). We cover shipping costs to make our products available globally.
Delivery Timeline: 7-14 business days from the date of shipment (excludes processing time and customs clearance). Delivery may take longer for remote international locations (e.g., rural areas of Asia or Africa).
Carrier: DHL eCommerce or UPS Worldwide Saver. These carriers specialize in international cosmetic shipping, with tracking available for most destinations.

4.2 Critical International Notes

Customs & Duties: International orders may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the customer—Lauragellen does not collect or cover these fees. We recommend checking with your local customs office before placing an order to understand potential costs (e.g., duties on a multi-piece set).
Customs Documentation: We include all necessary paperwork (e.g., commercial invoice) to declare your order as “cosmetics for personal use” (not for resale), which helps speed up customs clearance. We do not mark orders as “gift” to avoid customs violations.
Product Restrictions: Some countries have regulations on importing cosmetics (e.g., restrictions on certain ingredients in foundation or primer). We reserve the right to cancel an order if it violates local import laws, and we’ll notify you promptly with a full refund.

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email within 24 hours. This email includes:

A unique tracking number (linked to the carrier’s website).
Estimated delivery date.
Instructions for monitoring your package’s progress.

Tracking Tips:

Domestic Orders: Tracking information updates in real time—you can check status 24/7 via the carrier’s website (e.g., USPS.com or UPS.com).
International Orders: Tracking may take 48-72 hours to appear (due to cross-border processing). If tracking isn’t updating after 3 days, contact our team at [email protected]—we’ll help trace your package.

6. Shipping Exceptions & Issue Resolution

We take extra care to protect your cosmetics during shipping, but occasional issues may arise. Here’s how we resolve them:

6.1 Undeliverable Orders

If your package is marked “undeliverable” (e.g., incorrect shipping address, recipient unavailable), the carrier will attempt delivery 2-3 times. If delivery fails:

The package will be returned to our warehouse.
Once we receive it, we’ll email you to confirm your correct address.
We’ll reship your order for free (no additional shipping costs) or process a full refund—whichever you prefer.

6.2 Damaged or Missing Items

If your cosmetics arrive damaged (e.g., cracked eyeshadow, leaking primer) or items are missing from your order (e.g., a blush not included in a multi-piece set):

Contact us within 7 days of delivery with your order number, clear photos of the damage/missing items, and the original packaging (if damaged).
Our team will review your claim within 24 hours.
We’ll send a free replacement (if in stock) or process a full refund—no need to return the damaged item (we may ask you to discard it for safety).

6.3 Lost Packages

Domestic Orders: If your package is marked “shipped” but not delivered within 7 business days of the estimated date, contact us. We’ll file a claim with the carrier and, upon confirmation of loss, reship your order or issue a full refund.
International Orders: For lost international packages, claims take 2-4 weeks to resolve (due to cross-border logistics). We’ll work with the carrier to investigate, and we’ll keep you updated until the issue is resolved.

7. Shipping FAQs

Can I change my shipping address after placing an order? We can update your address only if your order hasn’t shipped. Contact us within 12 hours of placing your order with your order number and new address—once shipped, we can’t modify delivery details.
Do you ship to PO boxes or APO/FPO addresses? Yes! We ship to U.S. PO boxes (via USPS) and APO/FPO addresses (via USPS Military Mail). Overnight shipping is not available for these addresses, but standard shipping is free.
How do you protect cosmetics during shipping? We use padded envelopes or rigid boxes with tissue paper and bubble wrap to cushion delicate items (e.g., eyeshadow palettes). Liquid products (e.g., primer) are sealed in plastic to prevent leaks.

At Lauragellen, we’re committed to making your shipping experience as smooth as your beauty routine. If you have questions about your order’s delivery or this Shipping Policy, contact our team at [email protected]—we’re here to help!